After you make your purchase, it’s normal for it to take up to 48 hours for the shipment to be processed before it ships out, which isn’t included in the shipping times. Please do note, our warehouse is closed on the weekends and holidays so any orders made then will be processed on the following business day. 

• You can file a claim through Route for a missing package if the tracking hasn’t updated within the 5 days of the last update. (For example: If the last update on your tracking is April 4th, then you can file your claim on April 6th.)
• If your tracking shows delivered before reaching out we recommend waiting up to 24 hours. While it’s rare, tracking can be marked delivered by mistake and you could receive the package the next day. 
• If the customer entered the wrong address at the time of order, MoxieLash is not responsible for a replacement.

RETURNS:

MoxieLash is committed to ensuring your safety and satisfaction. To maintain these high standards, we have a strict policy of not accepting returned items.

Should you receive damaged or defective products, or are not completely satisfied with your purchase, please take advantage of our 30-day money-back guarantee! With the Moxie Guarantee, we will send you a different lash style or issue you a full refund—no return required.

Please note: Original shipping costs and Route Package Protection are not eligible for refund.